Design and run high-volume, multi-workflow support with presets, import migration, SLA dashboards, and staff-first queue control.
Preset + quick setup
One-click ticket presets for gaming, billing, appeals, bug reports, applications, partnerships, commissions, and more with optional auto channel/category creation.
Template engine
Per-template forms, custom greeting, naming patterns, support role routing, and canned response tokens including {user}.
SLA dashboards
Track first response time, resolution time, and per-agent load without expensive per-message processing.
Operating hours and policy
Set timezone-based support windows per template, show open/closed context in panel embeds, and optionally block ticket creation outside hours.
Live panel context
Optional panel metrics for status banner, estimated wait, open ticket count, and staff online count.
Staff workflow + SLA
Claim-only workflow, oldest-unclaimed and breach-risk queues, workload visibility, and per-template SLA warn/breach thresholds.
Response reminders
Auto-remind users in DM when waiting for reply, ping staff when users respond, and auto-close after configurable reminder attempts.
Migration import wizard
Scan Discord-visible channels, panels, buttons, roles, and logs to recreate setups from other ticket bots safely.
Transcript and audit trail
Formatted transcript export with close reasons, optional DM transcript delivery, and full action audit logging.