Basic for fast launch. Pro for serious operations.

Ticket Spotlight

Enterprise Ticket Operations

Design and run high-volume, multi-workflow support with presets, import migration, SLA dashboards, and staff-first queue control.

• Preset + quick setup

  One-click ticket presets for gaming, billing, appeals, bug reports, applications, partnerships, commissions, and more with optional auto channel/category creation.

• Template engine

  Per-template forms, custom greeting, naming patterns, support role routing, and canned response tokens including {user}.

• SLA dashboards

  Track first response time, resolution time, and per-agent load without expensive per-message processing.

• Operating hours and policy

  Set timezone-based support windows per template, show open/closed context in panel embeds, and optionally block ticket creation outside hours.

• Live panel context

  Optional panel metrics for status banner, estimated wait, open ticket count, and staff online count.

• Staff workflow + SLA

  Claim-only workflow, oldest-unclaimed and breach-risk queues, workload visibility, and per-template SLA warn/breach thresholds.

• Response reminders

  Auto-remind users in DM when waiting for reply, ping staff when users respond, and auto-close after configurable reminder attempts.

• Migration import wizard

  Scan Discord-visible channels, panels, buttons, roles, and logs to recreate setups from other ticket bots safely.

• Transcript and audit trail

  Formatted transcript export with close reasons, optional DM transcript delivery, and full action audit logging.

Real UI Proof

Full Ticket Command Center

From setup and migration import to SLA dashboards and live queue risk, Xenachord runs end-to-end ticket operations in one dashboard.